Connect OC
Orange County houses around 200,000 Vietnamese-Americans.
75% of them, roughly 150,000 people, are foreign-born.
Of the foreign-born Vietnamese-Americans, about 65% have limited English proficiency, while only about 35% are proficient in English.
English Proficiency Amongst Vietnamese-Americans:
Orange County houses around 200,000 Vietnamese-Americans.
75% of them, roughly 150,000 people, are foreign-born.
Of the foreign-born Vietnamese-Americans, about 65% have limited English proficiency, while only about 35% are proficient in English.
English Proficiency Amongst Vietnamese-Americans:
Orange County houses around 200,000 Vietnamese-Americans.
75% of them, roughly 150,000 people, are foreign-born.
Of the foreign-born Vietnamese-Americans, about 65% have limited English proficiency, while only about 35% are proficient in English.
English Proficiency Amongst Vietnamese-Americans:
Challenge
The Foreign-born Vietnamese community in Orange County, CA often faces difficulties accessing essential resources due to language barriers and a lack of technological proficiency.
Opportunity
Design and create a user-friendly mobile application that empowers the Vietnamese community in Orange County. This app aims to bridge system gaps in education, and social services through enabling crucial information and resources to be readily accessible.
Results
Still in progress.
Process
Research & Analysis: I conducted a total of 10 in-person interviews and contextual interviews with Vietnamese-Americans of various ages and vocations to understand their challenges with language and technology.
Key Findings:
Reliance on family members to translate.
Though they may have a smartphone, it is often time utilized just for calls and messages; as there is a fear of making mistakes coupled with not knowing how to use other apps.
Information typically is spread through word of mouth, such as from the community center, temple, or grocery stores. As a result, they miss out on important events and news.
Getting access to medical providers and medical resources poses a large challenge due to language and tech proficiency.
Contextual Inquiries:
I sought to understand their technological proficiency, information seeking behavior, access healthcare services, as well as understanding the barriers involved with government services through a series of inquiries and watching how the interviewees interact with their smartphones.
Define
Problem Statement:
Vietnamese individuals in Orange County face challenges accessing essential resources due to language barriers and technological difficulties.
Key Findings:
Reliance on family members to translate.
Though they may have a smartphone, it is often time utilized just for calls and messages; as there is a fear of making mistakes coupled with not knowing how to use other apps.
Information typically is spread through word of mouth, such as from the community center, temple, or grocery stores. As a result, they miss out on important events and news.
Getting access to medical providers and medical resources poses a large challenge due to language and tech proficiency.
Contextual Inquiries:
I sought to understand their technological proficiency, information seeking behavior, access healthcare services, as well as understanding the barriers involved with government services through a series of inquiries and watching how the interviewees interact with their smartphones.
Define
Problem Statement:
Vietnamese individuals in Orange County face challenges accessing essential resources due to language barriers and technological difficulties.
Key Findings:
Reliance on family members to translate.
Though they may have a smartphone, it is often time utilized just for calls and messages; as there is a fear of making mistakes coupled with not knowing how to use other apps.
Information typically is spread through word of mouth, such as from the community center, temple, or grocery stores. As a result, they miss out on important events and news.
Getting access to medical providers and medical resources poses a large challenge due to language and tech proficiency.
Contextual Inquiries:
I sought to understand their technological proficiency, information seeking behavior, access healthcare services, as well as understanding the barriers involved with government services through a series of inquiries and watching how the interviewees interact with their smartphones.
Define
Problem Statement:
Vietnamese individuals in Orange County face challenges accessing essential resources due to language barriers and technological difficulties.
Wireframing & Prototyping: I designed low-fidelity wireframes to visualize the new layout and navigation.
Usability Testing: We conducted usability tests with a diverse group of users to validate the design and identify areas for improvement. Based on the feedback, we made necessary adjustments to the design.
Wireframing & Prototyping: I designed low-fidelity wireframes to visualize the new layout and navigation.
Usability Testing: We conducted usability tests with a diverse group of users to validate the design and identify areas for improvement. Based on the feedback, we made necessary adjustments to the design.
Wireframing & Prototyping: I designed low-fidelity wireframes to visualize the new layout and navigation.
Usability Testing: We conducted usability tests with a diverse group of users to validate the design and identify areas for improvement. Based on the feedback, we made necessary adjustments to the design.
